Frequently Asked Questions

Rubanteria receives orders from the following countries: Lebanon, Arab countries, Middle East, Europe, UK, USA, Canada, Australia but only ships them within Lebanon. All shipments are handled via Aramex express courier. However, if you live abroad and still have a special request, you may contact us directly by email and we will try to help you.

Each item listed on Rubanteria has an estimated shipping period of 5 working days. We highly recommend clear and detailed addresses in order to facilitate the delivery process. Our customer service will be tracking all your orders.

All credit/debit card transactions on this site are processed through the secure online payment gateway of Bank Audi. Your financial data will be fully encrypted using the Secure Socket Layer (SSL) technology to help ensure a safe, simple, and secure shopping experience on Rubanteria.

Please refer to our Payment Methods section for all details related to this issue.

Please refer to our Return Policy section for all details related to this issue.

Please refer to your personal bank to inquire about your card’s services. Some Lebanese banks have a special Internet card which may only be used for online transactions.

It is possible to pay upon delivery without having to own a credit card under the following conditions only: the buyer should live in Lebanon and have the item shipped to his personal address. This service will cost the buyer an additional symbolic amount paid to our courier on delivery date.

We provide our users with professional customer service in order to avoid any issues related to payments or deliveries; however, should there be any complaint to file, please do not hesitate to send us an email stating your order number and problem details. We would be glad to hear about it and fix it whenever it is possible.

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Customer Testimonials

Beautiful gift packages. I received a gourmet hamper from your site and I love your gift ideas !

Sarah - Lebanon