Terms and Conditions

Please read Rubanteria’s Terms and Conditions (T&C) carefully before placing any orders on www.rubanteria.com. These T&C might be modified from time to time so please check them often. If you do not agree with any change to the T&C then you must stop using the services of Rubanteria.

REGISTRATION

As a first step you need to register to Rubanteria.com in order to benefit from its services and features.
When you register and create an account you are required to provide accurate, current and complete information about yourself.
Your account password should be kept secure, and you must notify Rubanteria immediately in case of any breach of security revolving around your password.

Please refer to our Privacy Policy for information about how we use your data.

ELIGIBILITY TO PURCHASE

In order to make purchases on Rubanteria.com you will be required to provide your personal details: your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that are valid and correct and you must confirm that you are the person referred to in the Billing information provided.

Rubanteria.com is available only to individuals and others who meet the RUBANTERIA Terms and Conditions, who have been issued a valid credit/debit card by a bank acceptable to RUBANTERIA, whose applications are acceptable to RUBANTERIA and who have authorized RUBANTERIA to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.
RUBANTERIA reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

Please refer to our Privacy Policy for further information about how we use your data.

ORDERS

Items in your Shopping Cart or in your Favorites are not reserved and may be purchased by other customers.
RUBANTERIA does not stock all the items available on its website. RUBANTERIA notifies its partner suppliers as soon as an item is ordered and paid for and arranges for its collection within 2 working days from purchase date.

For security reasons you may only purchase from these countries: Lebanon, Arab Countries, Middle East, Europe, UK, USA, Canada, Australia.
At the moment, all products on Rubanteria are only available for delivery across Lebanon. Therefore you should enter a clear and valid Lebanese address in the Delivery information. Only personal or corporate addresses will be accepted. Hotels or public locations will not be accepted.

Orders are shipped using the shipping services of Aramex.

PRICING

Prices shown on RUBANTERIA are in USD.
If you are a customer whose credit/debit card is not denominated USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment is accepted with Visa and Mastercard. Payment will be debited and cleared from your account upon approval and confirmation from our e-payment gateway.
Bank Audi will block cards for 7 days after 3 unsuccessful attempts.
Corporate cards are not allowed by default.

You confirm that you are the debit/credit card owner or that you have been specifically authorized by the owner of the credit/debit card to use it.
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to RUBANTERIA, we will not be liable for any delay or non-delivery.

SECURITY

All credit/debit card transactions on this site are processed through the secure online payment gateway of Bank Audi. Your financial data will be fully encrypted using the Secure Socket Layer (SSL) technology to help ensure a safe, simple, and secure shopping experience on RUBANTERIA.

Furthermore, we take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Rubanteria.com.

PROMOTION CODES

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

RETURN POLICY

In case you bought a gift for someone who received it damaged at shipping time:

Step 1: You or the receiver may email us your complaint to info@rubanteria.com with the image of your damaged item.
Step 2: According to the issue, we may replace it with an identical new item and ship it back to them. The damaged item will be collected and taken back to the related supplier.

In case you bought an item for yourself and received it damaged at delivery:

Step 1: You may email us your complaint to info@rubanteria.com with the image of your damaged item.
Step 2: According to the issue, we can email you a voucher code with the same amount to be used again on Rubanteria (but please note that the shipping amount will not be included in the new voucher).

COLORS AND DIMENSIONS

We have made every effort to display as accurately as possible the colors and proportions of the products that appear on RUBANTERIA. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

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Customer Testimonials

Thank you for your service. My fiancee loved her birthday gift.

Samer Najjar - Bahrain